3641 Locust Walk
207 Colonial Penn Center
Philadelphia, PA 19104
Research Interests: organizational behavior, organizational learning, teamwork and coordination, implementation, quality improvement
Ingrid M. Nembhard, Ph.D., M.S., is the Fishman Family President’s Distinguished Professor, Professor of Health Care Management, and Professor Management with a focus on Organizational Behavior at The Wharton School of the University of Pennsylvania. Prior to joining the faculty at The Wharton School, she was the Ira V. Hiscock Tenured Associate Professor at the Yale School of Public Health, Associate Professor at Yale School of Management, Associate Director of the Health Care Management Program at Yale, and Director of the Yale Training Program in Health Services Research.
Professor Nembhard’s research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care. She uses qualitative and quantitative research methods to examine health care delivery from provider and patient perspectives, and to evaluate organizational performance. She is currently studying leadership and psychological safety in teams, organizational learning from different types of experiences, the use of patient feedback via narratives to drive quality improvement by clinicians and administrators, the contributors to high performance in challenging work environments, and the implementation of care coordination in primary care groups, including the effects on patients and clinicians.
Professor Nembhard received her Ph.D. in Health Policy and Management, with a concentration in Organizational Behavior from Harvard University through a joint program between Harvard Business School and the Graduate School of Arts and Sciences. She received her M.S. in Health Policy and Management from Harvard University School of Public Health, and her B.A. in Ethics, Politics and Economics and in Psychology from Yale University.
Current research projects (a sample):
Past research projects (a sample):
Lawton R. Burns, Ingrid Nembhard, Stephen Shortell (2022), Integrating Network Theory into the Study of Integrated Healthcare, Social Science & Medicine, 296, p. 114664.
Abstract: Healthcare policy in the United States (U.S.) has focused on promoting integrated healthcare to combat frag- mentation (e.g., 1993 Health Security Act, 2010 Affordable Care Act). Researchers have responded by studying coordination and developing typologies of integration. Yet, after three decades, research evidence for the benefits of coordination and integration are lacking. We argue that research efforts need to refocus in three ways: (1) use social networks to study relational coordination and integrated healthcare, (2) analyze integrated healthcare at three levels of analysis (micro, meso, macro), and (3) focus on clinical integration as the most proximate impact on patient outcomes. We use examples to illustrate the utility of such refocusing and present avenues for future research
This course aims to improve enrollees' ability to effectively manage and lead health care organizations (HCOs, including hospitals, medical groups, insurers, biopharmaceutical firms, etc.). The course is designed to integrate previous course work in general managment, health care, and health policy to further participants' understanding of organizational, managerial, and strategic issues facing HCOs and the health care workforce. The course will provide participants with a foundation for developing, implementing, and analyzing efforts to improve HCOs' performance. A major objective of the course is to sharpen the leadership, problem-solving, and presentation skills of those who aim to hold operational and strategic positions in health care organizations. Another objective is to introduce enrollees to leading HCOs. Through case studies, readings, in-class exercises and class discussions, particpants will learn analytic frameworks, concepts, tools and skills necessary for leading and managing organizational learning, quality improvement, innovation, and overall performance in HCOs.
Arranged with members of the Faculty of the Health Care Systems Department. For further information contact the Department office, Room 204, Colonial Penn Center, 3641 Locust Walk, 898-6861.
This course introduces students to organizational behavior and theory (OBT) by examining key issues in OBT, different perspectives on key issues, and how OBT informs health services research and practice. This course examines "micro" theories (i.e., social psychological theories of organizational behavior) and "macro" theories (i.e., theories focused on the structural and environmental aspects of organizations). We will examine the strengths and weaknesses of various theories, how they can be used as a foundation for research, methods used to study them, and the implications for health policy and management. Examples of published health services research grounded in OBT will be discussed so that students become familiar with the theories-in-use and various publication outlets for health care management (HCM) research.
A panelist at the 2018 Penn Health Policy Retreat, Health Care Management Prof. Ingrid Nembhard discussed her new research on how a new role for nurses may be one way to address care coordination failures in health care. …Wharton Stories - 03/30/2018