Joan Lau
- Adjunct Professor, Health Care Management
Contact Information
- Primary Email:
jlau@wharton.upenn.edu
Knowledge at Wharton
How Fast-Casual Brands Build Loyalty
Joel Bulger, CMO of WOWorks, discusses brand differentiation, customer personalization, loyalty, AI, and marketing across a portfolio of restaurant concepts.…Read More
Knowledge @ Wharton - 8/13/2026The NFL’s Biggest 2026 Questions
Aaron Schatz, national NFL analyst at ESPN and chief analytics officer at FTN Fantasy, breaks down 2026 NFL projections, the teams poised to rise, and the factors that shape a season forecast.…Read More
Knowledge @ Wharton - 8/12/2026Can AI Companies Regulate Themselves?
Wharton professor of legal studies and business ethics Kevin Werbach explains why AI governance is so difficult, why companies can't be left to regulate themselves, and what governments need to do as AI becomes more powerful.…Read More
Knowledge @ Wharton - 8/12/2026