Joan Lau
- Adjunct Professor, Health Care Management
Contact Information
- Primary Email:
jlau@wharton.upenn.edu
Knowledge at Wharton
Can AI Fix What’s Wrong With Customer Service?
Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 7/15/2025How to Enforce a Meaningful Populist Antitrust Policy
A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.…Read More
Knowledge @ Wharton - 7/15/2025Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni
Professor Stefano Puntoni explains how AI is impacting employee well-being.…Read More
Knowledge @ Wharton - 7/15/2025